Date: January 28, 2026 Source: https://www.anthropic.com/news/servicenow-anthropic-claude
Partnership Overview
ServiceNow has selected Anthropic's Claude as its default model for the ServiceNow Build Agent and a preferred model across the ServiceNow AI Platform. The partnership focuses on embedding AI deeply into enterprise workflows and internal operations, emphasizing scale, security, and integration.
Key Customer Applications and Benefits
- Powering Enterprise App Development: Claude is the default model for ServiceNow Build Agent, an enterprise-grade coding solution. It enables developers of all skill levels to use natural language prompts to create applications and design agentic automations. ServiceNow expects Build Agent usage to quadruple in the next 12 months.
- Accelerating Deployment: ServiceNow is targeting a 50% reduction in time-to-implement for customers, from sales conversations to autonomous deployment.
- Industry-Specific Solutions: Claude is being used to build agentic applications for industries like healthcare and life sciences. For example, it can support claims authorization, potentially reducing processing time from days to hours. Claude Opus 4.5 is noted as a leader in major medical and life sciences benchmarks.
Internal Deployment at ServiceNow
ServiceNow is rolling out Claude and Claude Code to its global workforce of over 29,000 employees.
- Transforming Sales Productivity: Sellers use a Claude-powered coaching tool that synthesizes prospect information and account context. Early testing shows an up to 95% reduction in preparation time.
- Boosting Engineering Productivity: Claude Code has been deployed to engineers and developers to write, review, and debug code, automating tasks and reducing the time between idea and implementation.
Strategic Vision and Quotes
"A common error enterprises make with AI is to treat it as a kind of bolt-on tool... But the way to get much better results is to make AI an integral part of how you get work done." — Dario Amodei, CEO and co-founder of Anthropic
"ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world's largest enterprises... This partnership is about reimagining how work gets done." — Bill McDermott, chairman and CEO of ServiceNow
Availability
Claude is now available as the default model for Build Agent and a preferred model across the ServiceNow AI Platform. Access is provided to tens of thousands of ServiceNow enterprise customers and the company's global workforce.
来源
暂无来源